FREQUENTLY ASKED QUESTIONS: ORDER
TRACK YOUR ORDER
You can check your order status by signing into your account HERE anytime, anywhere.
Please note that items in your order may arrive in separate shipments.
While we hope it never happens, items may occassionally go out-of-stock. Estimated shipping dates apply to in-stock items only. Delivery of out-of-stock items is subject to availability and will be fulfilled as soon as possible.
Items in your order may arrive in separate shipments. You can check your order status by signing into your account HERE anytime, anywhere.
To ensure you get your purchases as soon as possible, we begin to process your order immediately after you click PAY NOW or COMPLETE ORDER button. Since our system processes orders immediately, we are unable to change or cancel an order once it is submitted.
Changed your mind? Wrong shade? We get it, sometimes an online purchase just doesn't work. Simply reach out to us for a refund request within 30 days of your purchase and we will process your refund back to your original payment method if approved.
To start a refund, fill in the form below with your order number and refund reason. To be eligible for a return, you must initiate the refund request within 30 days of purchase.
We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Eye Embrace reserves the right to limit returns and refunds if we have reason to suspect misuse of our generous Refund Policy (such as excessive returns, reseller activity, or fraud). Items purchased outside of EyeEmbrace.com are not eligible for a refund.
You can always contact us for any return or refund question at customerservice@eyeembrace.com.
There is no need to return and send your item back to us (there is nothing we can do with these used products...would you return a partially eaten ice cream cone?)
See our REFUND POLICY policy for more details.
We do not currently ship EyeEmbrace.com orders internationally. However, we do also sell on Amazon and you can purchase our products there for delivery internationally. Visit our Amazon store HERE!
As Amazon fulfills all of our Amazon.com orders and provides refunds, it is their policy to direct any customers with refund requests to Amazon customer service.
You can contact them by phone at 1-866-216-1072 or by using this link: http://www.amazon.com/gp/help/contact-us/general-questions.html
FREQUENTLY ASKED QUESTIONS: PRODUCTS
FIGURE OUT YOUR UNDERTONE
While it's hard to determine colors online, one way to start is figuring out what's your skin undertone: warm, cool, or neutral.
We've put together this informative article to help you determine the best Eye Embrace gray eyebrow color for you.
THE RIGHT EYE EMBRACE GRAY
Once you have your undertone figured out, it's a matter of whether you want a light gray or medium gray. In general, your brow color should be slightly darker than your hair color. If you have silver or white hair, choose a light gray. If you have gray or salt and pepper hair, choose a medium gray.
To make it easy for you, you can try all 4 colors in our kit of all 4 gray eyebrow pencils or kit of all 4 gray eyebrow powders. These are a great way to try all 4 colors at a discounted price!
All our products were thoughtfully designed in the United States and made by our carefully vetted manufacturers in Asia.
All our products are made with high quality ingredients and go through extensive cruelty-free testing – we are proudly Leaping Bunny Certified and would never test on animals!
Our products are always vegan and gluten-free, our pencils are talc-free, and the Classic pencils and eyeliner are also paraben-free.
Check the "Ingredients" tab of each product page for a list of all ingredients.
Yes, and we would love to hear your ideas too! As new products are introduced, we survey and curate feedback from our customers and incorporate them into the design of future products.
The best part about our Diamond Wedge Pencils is that it doesn't need to be sharpened! To maintain its shape as you use the pencil, be sure to use light pressure when using your Diamond Wedge Pencil to slowly build up the color on your brows. Try to apply in the direction of the pen tip and avoid rotating to maintain the sharp point.
But we get it, sometimes the tip can become dull over use and you want to restore its shape. You can resharpen your Diamond Wedge Pencil by lightly wiping the tip on a piece of paper. Start by twisting slightly and exposing a small amount of the pencil tip. Then gently run the widest side of the pencil in an up-and-down motion on a flat sheet of paper to restore its shape and refresh the tip and sides. Be sure to use light pressure; too much pressure can damage the tip or cause it to become blunt again quickly.
FREQUENTLY ASKED QUESTIONS: AFFILIATES
Thanks for the love! We have a great AFFILIATE PROGRAM for our partners and customers alike. Simply click HERE to join and start earning commissions today!
FREQUENTLY ASKED QUESTIONS: LOYALTY & REWARDS
You can earn points for different actions, and turn those points into rewards.
Ways to earn
- Place an order: 5 Points for every $1 spent
- Like on Facebook: 50 Points
- Follow on Instagram: 50 Points
Ways to redeem
- Order discount: 100 Points = $1
To find your points, simply click on "Rewards & Loyalty" located in the footer of any page on our site. This will open a popup showing your current points and ways to redeem. You must be logged in to your account for your points to show.