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FREQUENTLY ASKED QUESTIONS: ORDER

TRACK YOUR ORDER

You can check your order status by signing into your account HERE anytime, anywhere.

Please note that items in your order may arrive in separate shipments.

While we hope it never happens, items may occassionally go out-of-stock. Estimated shipping dates apply to in-stock items only. Delivery of out-of-stock items is subject to availability and will be fulfilled as soon as possible.

Items in your order may arrive in separate shipments. You can check your order status by signing into your account HERE anytime, anywhere.

To ensure you get your purchases as soon as possible, we begin to process your order immediately after you click PAY NOW or COMPLETE ORDER button. Since our system processes orders immediately, we are unable to change or cancel an order once it is submitted.

Changed your mind? Wrong shade? We get it, sometimes an online purchase just doesn't work. Simply reach out to us for a refund request within 30 days of your purchase and we will process your refund back to your original payment method if approved.

To start a refund, fill in the form below with your order number and refund reason. To be eligible for a return, you must initiate the refund request within 30 days of purchase. 

We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Eye Embrace reserves the right to limit returns and refunds if we have reason to suspect misuse of our generous Refund Policy (such as excessive returns, reseller activity, or fraud). Items purchased outside of EyeEmbrace.com are not eligible for a refund.

You can always contact us for any return or refund question at customerservice@eyeembrace.com.

There is no need to return and send your item back to us (there is nothing we can do with these used products...would you return a partially eaten ice cream cone?)

See our REFUND POLICY policy for more details.

We do not currently ship EyeEmbrace.com orders to Canada. However, we do also sell on Amazon and you can purchase our products there for delivery to Canada. Visit our Amazon store HERE!

FREQUENTLY ASKED QUESTIONS: PRODUCTS

FIGURE OUT YOUR UNDERTONE

While it's hard to determine colors online, one way to start is figuring out what's your skin undertone: warm, cool, or neutral.

Hold a piece of white paper next to your face. If your face looks more yellow, olive, or tanned, you have warm undertones. If your face looks more pink and rosy, you have cool undertones. If there isn't a stark difference, or you know you generally prefer off-white or creamy colors, you have neutral undertones and can use both warm and cool shades!

THE RIGHT EYE EMBRACE GRAY

Once you have your undertone figured out, it's a matter of whether you want a light gray or medium gray. In general, your brow color should be slightly darker than your hair color. If you have silver or white hair, choose a light gray. If you have gray or salt and pepper hair, choose a medium gray.

To make it easy for you, you can try all 4 colors in our kit of all 4 gray eyebrow pencils or kit of all 4 gray eyebrow powders. These are a great way to try all 4 colors at a discounted price!

All our products were thoughtfully designed in the United States and made by our carefully vetted manufacturers in Asia.

All our products are made with high quality ingredients and go through extensive cruelty-free testing – we are proudly Leaping Bunny Certified and would never test on animals!

Our products are always vegan and gluten-free, our pencils are talc-free, and the Classic pencils and eyeliner are also paraben-free.

Check the "Ingredients" tab of each product page for a list of all ingredients.

Yes, and we would love to hear your ideas too! As new products are introduced, we survey and curate feedback from our customers and incorporate them into the design of future products.

FREQUENTLY ASKED QUESTIONS: AFFILIATES

Thanks for the love! We have a great AFFILIATE PROGRAM for our partners and customers alike. Simply click HERE to join and start earning commissions today!

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