Returns and Refunds

Refunds

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

To start a refund, you can contact us at customerservice@eyeembrace.com with your order number and refund reason. To be eligible for a return, you must initiate the refund request within 30 days of receiving your item. 

We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Eye Embrace reserves the right to limit returns and refunds if we have reason to suspect misuse of our generous Refund Policy (such as excessive returns, reseller activity, or fraud). Items purchased outside of EyeEmbrace.com are not eligible for a refund.

You can always contact us for any return or refund question at customerservice@eyeembrace.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.